Striving for 110% Customer Satisfaction
At Global Electronic Services (GES), we understand the critical role industrial equipment plays in the success of your business. Downtime can cost your business valuable opportunities. That’s why at GES, we place unparalleled importance on customer care, understanding that exceptional service is not just about fixing equipment, but about building trust, ensuring peace of mind, and fostering long-term partnerships. Our commitment to responsiveness, quality, and transparent communication means that when you choose GES, you’re not just getting a repair service — you’re gaining a team of dedicated partners, each invested in your success.
Our values
Our core values are the foundation of everything we do, and they all point toward one central goal: ensuring your complete satisfaction. These values include:
- Responsiveness: We understand time is of the essence. That’s why we offer 24/7/365 customer service options and prioritize prompt responses to your inquiries and repair needs.
- Quality: Our team of highly skilled technicians uses state-of-the-art equipment and proven repair processes to deliver long-lasting, reliable repairs on a wide range of industrial equipment.
- Communication: We believe in keeping you informed throughout the entire repair process. You’ll receive regular updates on the status of your equipment, clear explanations of the repairs needed, and detailed cost breakdowns before any work begins.
Our service
Our commitment to exceptional customer service starts long before the repair process even begins. We offer free consultations to discuss your equipment issues and determine the best course of action. We also provide detailed repair quotes that outline the work needed, the estimated turnaround time, and the associated costs. This transparency allows you to make informed decisions, and it ensures there are no surprises.
We also understand that clear communication is key to building trust. Our dedicated customer service representatives are available to answer your questions, address your concerns, and help you understand the best options. We know you have questions, and we strive to have timely, insightful answers that give you peace of mind.
Our results
Sometimes, it’s the little things that make a big difference. At GES, we believe a positive customer experience starts from the very first interaction. This means responding to your inquiries promptly and professionally, ensuring our staff is courteous and helpful, and maintaining a clean and organized repair facility. These seemingly small details all contribute to building trust and creating a positive impression.
Find your industrial maintenance partners at GES
Our commitment to your satisfaction doesn’t end once your equipment is repaired. We stand behind our work with a comprehensive, industry-best 18-month in-service warranty on all repairs.
We also value your feedback! We actively encourage our customers to share their experiences with us. This feedback allows us to identify areas where we can improve and continuously strive to exceed your expectations. Ultimately, we’re committed to building long-term relationships by providing a positive and trusting experience every step of the way.
