Repairs You Need, When You Need Them: Our 24/7/365 Customer Service

Equipment failures happen unexpectedly, often at the most inconvenient times, despite our best efforts to maintain and service them accordingly. When a critical piece of machinery malfunctions, you need a reliable and efficient repair solution to get things back up and running as quickly as possible.

GES understands these challenges. We go beyond traditional repair services by offering our customers a unique advantage: 24/7/365 customer service and after-hours rush repairs.

24/7/365 customer service

At Global Electronic Services, we understand that downtime can lead to significant losses. Our emergency repair line is staffed by highly trained representatives who are ready to take your call 24 hours a day, 365 days a year. When you dial 877-249-1701 and press 1, you’ll either reach a live person immediately or receive a callback within one hour. This ensures your repair needs are addressed promptly, minimizing downtime and getting your operations back on track swiftly.

After-hours rush repairs

Emergencies don’t wait for regular business hours, and neither do we. Our after-hours rush-repair services are designed to tackle urgent repair needs anytime, day or night. This service is ideal for:

Unexpected equipment failures: When machinery breaks down unexpectedly, our technicians can quickly diagnose and repair the issue to keep your production line moving.
Time-sensitive operations: For facilities that operate around the clock, minimizing downtime is crucial. Our rush-repair service ensures your equipment receives the attention it needs as soon as possible.
Critical component malfunctions: When essential components fail, quick intervention can prevent prolonged disruptions and costly delays. Our team is equipped to handle critical repairs with urgency and expertise.

How we work

At Global Electronic Services, we pride ourselves on being industry leaders in industrial service and repair. Here’s what sets us apart:

In-house repair services: We offer comprehensive in-house repair services with the expertise and resources to handle complex repairs.
18-month in-service warranty: All our repairs come with an 18-month in-service warranty, providing you with peace of mind and confidence in our work.
1-5 -day standard turnaround: We understand the importance of quick repairs. Our standard turnaround time is 1-5 days.
Free 24-48-hour rush service: For urgent repairs, we offer free rush services within 24-48 hours.
10% price guarantee: We guarantee competitive pricing with a 10% price guarantee on our repair services.
Full load testing: All repaired equipment undergoes full load testing to ensure it meets OEM specifications and performs reliably.

Nationwide service network

Regardless of your location within the contiguous United States, GES has the capability to provide a repair solution. Our extensive network allows us to dispatch on-site repair teams or coordinate the secure shipping of your equipment to our nearest facility. This nationwide reach ensures you can always benefit from our flexible repair solutions.

GES also maintains standardized repair procedures across all our locations, guaranteeing consistent quality of service no matter where you’re situated.

Customer success story

A major East Coast manufacturing facility for a large, multibillion-dollar global company faced a critical situation when two large Siemens drives malfunctioned on a Saturday, halting production entirely. The stoppage threatened not only potential income loss but also significant fines from their client.

They reached out to our team after hours and were promptly connected with a live representative who immediately understood the urgency of the situation. A rush repair was scheduled without delay, and the drives were transported to our Georgia location near Atlanta that same Saturday night.

Our skilled technicians worked diligently to diagnose and repair the drives. By Monday morning, the fully repaired drives were returned to the manufacturing facility, and the production line was back up and running at 100% by Tuesday.

When we say 24/7/365 — we mean it.

Keep your manufacturing operation running smoothly

By offering 24/7/365 customer service and after-hours rush repairs, GES empowers manufacturers with the flexibility to address repair needs whenever they arise. Our expertise minimizes downtime, reduces costs, and ensures your equipment receives the proper attention at any time.

When your equipment fails, don’t waste time. Contact Global Electronic Services at 877-249-1701 and press 1 for immediate assistance anytime, day or night. Trust us to keep your facility running smoothly with our unparalleled customer service and technical expertise.

SEASONAL SPECIAL:

Don’t forget: we’re offering 15% OFF HMI repairs of three or more items, 10% OFF HMI repairs of any single item.

If you need urgent manufacturing equipment repair, you can always count on the professionals at Global Electronic Services. Contact us for all your industrial electronic, servo motor, AC and DC motor, hydraulic, and pneumatic needs — and don’t forget to like and follow us on Facebook, LinkedIn, and X!