Why Our Customers Keep Coming Back

At GES, we understand that downtime can be costly for your business. That’s why we’re committed to providing fast, reliable, and affordable repair services for your equipment. But what makes us different? Why do our customers keep coming back? Here are just a few reasons:
- Reduced downtime: We know that time is money, which is why we strive to provide the tightest turnaround times. Our 1-5-day standard turnaround is one of the fastest in the industry, and we even offer a free 24-48-hour rush service for those critical repairs that can’t wait.
- Clear communication: We understand that being out of the loop can be frustrating. That’s why we communicate with you throughout the entire repair process. You’ll receive updates on the status of your repair so you always know what to expect.
- In-house and on-site repair services: We offer both in-house and on-site repair services to meet you where you are. Our in-house repair facility is equipped with the latest tools and technology, and our certified technicians can handle even the most complex repairs. For your convenience, we also offer on-site repair services for those times when it’s not feasible to remove your equipment.
- 18-month in-service warranty: We stand behind our work with an industry-leading 18-month in-service warranty. Unlike traditional warranties, which begin as soon as you acquire them, our 18-month in-service warranty only begins once your protected equipment is in service. And it covers all parts and labor for any repairs performed by GES, so you can rest assured your investment is protected.
- Free evaluations: We offer free evaluations for all equipment, so you can get a no-obligation quote before you commit to a repair.
- Full load testing: We offer 100% true load testing using custom-engineered test stands to ensure that your equipment is repaired to exact specifications.
- 24/7 emergency repair line: We understand that emergencies can happen anytime. That’s why our emergency repair line is staffed by highly trained representatives who are available to take your call 24 hours a day, 365 days a year. Simply dial 877-249-1701 to be connected to our on-call staff.
- Competitive prices: We offer competitive prices on all of our repairs. And with our 10% repair price guarantee, you can be confident that you’re getting the best value every time.
Ultimately, we’re committed to providing our customers with the highest-quality repair services available for industrial electronics. We understand your business relies on your equipment, and we’re here to help you keep it running in tip-top shape. And that’s what keeps our customers coming back time and time again. With a returning customer rate of over 98%, we’re confident that we can provide you with the quality service you deserve.
After all, we’re more than just a repair company; we’re a partner in your success. We’re committed to providing you with the quality service you need to keep your operations productive. And we’re proud of the trust our customers have placed in us.