How GES Ensures Reliable HMI Performance
Human-machine interfaces (HMIs) play critical roles across the factory, acting as the bridge between operators and complex machinery. Because they provide vital data and control functionality, a malfunctioning HMI can bring production to a halt if not addressed quickly. These delays can spell lost revenue and even safety risks.
As a leading provider of industrial electronics repair services, GES specializes in bringing HMIs back to life. Plus, through the month of June, we’re making it even easier to get the reliable performance you need out of these units with 15% off HMI repairs on three or more items — or 10% off any single HMI repair.
Common HMI performance issues
HMIs are designed to perform even under stressful conditions. Yet even the most robust HMIs can encounter problems over time and with frequent use. GES technicians routinely address a range of HMI issues:
- Touch screen malfunctions: Unresponsive or erratic touch screens are a frequent complaint. This can be caused by physical damage to the screen itself, internal connector issues, or software glitches.
- Display problems: Dim or flickering displays, distorted visuals, or complete lack of display can hinder operation and indicate failing components like backlights or display panels.
- Communication errors: HMIs often communicate with other control systems in a plant. Communication errors can disrupt data flow and prevent proper operation, often stemming from faulty network cards or software configuration issues.
These common problems can arise from normal wear and tear, exposure to harsh environments, power fluctuations, or even accidental damage. Regardless of how it manifests, GES technicians are only a phone call away, ready to diagnose and solve the issue.
The GES HMI repair process
When you call GES for HMI repairs, you can rest assured your unit is in good hands. Our comprehensive repair process ensures the issue is addressed efficiently and returned to OEM specifications. Here’s what you can expect:
- In-depth inspection and diagnosis: Upon arrival, your HMI undergoes a thorough inspection by our experienced technicians. They utilize advanced diagnostic tools and deep expertise to pinpoint the exact cause of the malfunction.
- Component-level repairs: GES prioritizes repairing faulty components whenever possible. This meticulous approach not only restores functionality; it also extends the lifespan of your HMI.
- Rigorous testing: Once repairs are complete, we subject your HMI to rigorous testing to simulate real-world operation. This ensures the unit functions flawlessly before it’s returned to you, and it prevents the original issue from reappearing.
Why choose GES for HMI repair?
There are plenty of servicing options for HMIs — including working directly with the OEM. So you might wonder: Why choose GES for HMI repair? While we like to let the caliber of our repairs speak for themselves, our customers also enjoy a variety of benefits beyond an exceptional repair:
- Cost-effectiveness: We make repairing your defective HMI more affordable than purchasing a new one. With unbeatable pricing on repairs, we offer a cost-effective solution that gets your operation back on track.
- Fast turnaround time: Working with an OEM to repair or replace an HMI can take weeks. GES has 1-5-day standard turnaround times and free 24-48-hour rushes, getting your HMI back in your hands as soon as possible.
- Brand expertise: Our technicians possess a deep understanding of various HMI models from different manufacturers. As your all-in-one, brand-agnostic partner, we can effectively diagnose and repair regardless of the make or model of your HMI.
- Best-in-class 18-month in-service warranty: GES backs our repairs with a comprehensive 18-month in-service warranty, providing peace of mind and long-term reliability. You can be confident your repaired HMI will continue to function optimally long after we’re done.
GES: Your partners for all HMI repairs
Reliable HMI performance is nonnegotiable. Through GES’s expert HMI repair services, you’re guaranteed a unit that functions flawlessly, from the initial repair through the life of the unit. Our cost-effective solutions — coupled with a commitment to quality and expertise — make us the perfect partner to keep your HMI-powered equipment running smoothly.
