Customer Service – Keeping Staff Motivated

No matter how great your company’s product or service is, you’re nowhere without your customers. And no matter how great your company’s product or service is, unless you treat those customers right, you’re probably going to lose them.

That means you need a customer service team that’s top notch. But how can you keep your customer service team motivated to perform at its best? Dealing with customers can be a frustrating and challenging activity at times, and if your customer service representative feels unmotivated about what they do, the customers will sense it quickly, and that can hurt your business.

However, there are ways to make it more likely your customer service reps will stay positive and give your customers the outstanding treatment they deserve time after time. Consider the following.

Show Your Employees Gratitude

One of the most ironic truths about motivating your employees is that one of the easiest ways to motivate them is often the most neglected. Studies have consistently shown employees who feel appreciated work harder and better.

A simple thank you for the work they do and an acknowledgment that they are valuable to the company can work wonders, even if you do not tie these gestures to any tangible reward. One study found people who were asked to give feedback on a cover letter were twice as likely to respond to requests for feedback on a second cover letter when that request included a simple thank you for the first effort.

Join in on Customer Service Yourself

Many modern companies have a philosophy that everyone should be part of the customer service team. After all, the entire company is dependent upon customers, so why shouldn’t everyone pitch in? By doing a little customer service yourself, you can:

  • Lead by example
  • Create a closer bond with your customer service team
  • Learn useful things about the customer service process

Encourage Feedback From Customer Service Reps

People tend to be more motivated when they feel they have more control at their job. Encourage your customer service team to provide feedback about what works and what isn’t when it comes to customer service, and be sure you really listen to those ideas and implement the ones you find useful.

At Global Electronic Services, we pride ourselves on providing top notch customer service, to the extent that if you call us anytime, 24/7, a trained staff member will be on the other end of the line ready to help!  Be sure to visit us online at gesrepair.com or call us at 1-877-249-1701 to learn more about our services. We’re proud to offer Surplus, Complete Repair and Maintenance on all types of Industrial Electronics, Servo Motors, AC and DC Motors, Hydraulics and Pneumatics. Please subscribe to our YouTube page and Like Us on Facebook! Thank you!