Customer Service Representative

Job Purpose:

Serves customers by providing product and service information; resolving product and service problems using phone/email/chat to communicate.

COMPETITVE PAY!  EXCELLENT BENEFITS PKG, INCLUDING EMPLOYER PAID HEALTHCARE!

Duties:

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

*Using phone/email/chat to communicate.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc.

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