Customer Service Representative
Job Purpose:Serves customers by providing product and service information; resolving product and service problems using phone/email/chat to communicate. COMPETITVE PAY! EXCELLENT BENEFITS PKG, INCLUDING EMPLOYER PAID HEALTHCARE! Duties:* Attracts potential customers by answering product and service questions; suggesting information about other products and services. *Using phone/email/chat to communicate. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications:Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc. |